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PDF Converter

For SharePoint

Troubleshooting

Overview
Conversion
OCR
Watermark
Forms
Document Security
Merge or Combine
Split
Export
Barcodes
Print
Metadata
Table of Contents
Licensing
Troubleshooting
Knowledge Base
General FAQ
Security FAQ
Guidebooks
Software Requirements
Release Notes

Troubleshooting: SharePoint PDF Converter

Watermarks

Why are my watermarks not visible?

HTML to PDF

Converting HTML - Empty page / Authentication problems

SharePoint Search does not return converted HTML Content

Solving formatting issues when converting HTML to PDF

Merge

Error while merging existing PDF files (e.g. PdfLexer errors)

Enable Custom App Authentication

Enable Custom App Authentication

Upgrade

Error 1001. An exception occurred in the OnAfterInstall event handler during upgrade

Installer has Invalid digital signature

Invalid digital signature during installation

Validate converter

Validating converters and troubleshooting errors

Login

Problems logging in to PDF Converter Services Online?

Debugging Web Service calls

Debugging Web Service calls and Soap Messages

Debug Log

How do I enable debug logging?

Connectivity Issues

Troubleshooting Connectivity problems between Web Front End and Conversion servers

Diagnostic tool

Using the Diagnostics tool to troubleshoot conversions

Max file size

How can I change the maximum file size of documents to process?

FAQs

Troubleshooting the PDF Converter for SharePoint Online

SharePoint Designer Workflow Activities are not inserted

SharePoint Designer Workflow Activities are not inserted

Converter version

How to determine which version of the PDF Converter is installed

Infopath

CabLib Extract ERROR when converting InfoPath files

InfoPath cannot execute any view-related object model calls. The view is not ready., -2147209125

InfoPath Rules / Custom code / Data connections are not executed.

My InfoPath form fails to convert, how can I troubleshoot this?

When converting InfoPath to PDF my file does not look 100% the same.

When converting InfoPath to Word / Excel my file does not look 100% the same.

Protected documents

Dealing with the conversion of IRM / DRM / RMS / AIP protected documents

Server involvement

Determining if a server is involved in executing workflows

Evaluation watermark

The license has been installed, but an evaluation message is still displayed.

PDF Workflow Activities are not displayed

PDF Workflow Activities are not displayed in SharePoint Designer 2013

Central Administration Screen

Where is the PDF Converter's Central Administration Screen located?

Online vs On-premise

How does the PDF Converter for SharePoint Online differ from the on-premise product

Conversion service not starting

The Conversion Service does not start

Manually remove

How do I manually remove the Conversion Service?

SharePoint behaves unexpectedly

SharePoint behaves unexpectedly after deploying the PDF Converter for SharePoint

WSP is stuck on Deploying

PDF Converter front-end WSP is stuck on 'Deploying'

Legacy files not converting

Why are my legacy DOC and XLS files failing to convert?

Conversion options twice

Why are the various PDF Conversion options displayed twice in SharePoint?

Menu options not displayed

Some menu options are not displayed in SharePoint Online

install.cmd errors

Troubleshooting install.cmd errors

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