Support-Related Commitments

By offering excellent support, we try to make it as easy as possible for our customers. However, this remains a complex field with plenty of challenges, which is why we offer the following commitments.

We Promise Support You Understand and That Understands You

Muhimbi’s support desk is made up of highly qualified people with in-depth knowledge of our products and related technologies. They’ll work with you to fully understand your questions, ask more information if needed, and provide a reply in language that’s easy to understand and jargon-free.

We Promise a Swift Response

Our goal is to respond within one business day.

We’re Committed to Support That Sticks with You

Our support desk will assist as quickly and as efficiently as possible, but some problems or questions cannot be answered without an in-depth investigation by Muhimbi’s team or your team. No matter how long an investigation takes, our support team will be there for you until all questions have been answered and your ticket can be closed.

Evaluation- and Deployment-Related Commitments

We Provide Fully Functional and Unlimited Trial Software

To ensure you can fully test our software without limitations so that you know exactly what you’re getting, our trial software doesn’t have any functional limitations.

We Provide Full Support during Your Evaluation Period

During your trial period, you’ll get the same level of support as full customers do. That way, not only will your evaluation period be easier, but you can also familiarize yourself with the level of support we provide.

We Provide an Easy-to-Install, Hands-Free System

Muhimbi’s software comes with a fully automated, self-testing installer and a comprehensive guide for system administrators. Installation is straightforward in environments of all sizes. And once installed, just forget about it; the system looks after itself, cleans up after itself, and runs in the background without the need for manual intervention. Install, automate, and forget. It just works.

Productivity-Related Promises

We Promise to Save You Time

By automating document conversion and document manipulation using Muhimbi’s software, or by using Muhimbi’s friendly user interface, we promise an increase in productivity.

We Promise to Reduce Errors

By automating document conversion and document manipulation using Muhimbi’s software, the human error factor is taken out of the equation, which reduces the number of errors, even for the most disciplined teams.

😊 We Promise a Reduction of Stress and an Increase in Happiness 😊

OK, so we have a sense of humor, but that doesn’t make this any less true. By automating repetitive tasks, people will worry less about errors and have more time to spend on projects that benefit from their expertise and experience, resulting in increased happiness.