Support related guarantees
By offering excellent support we try to make it as easy as possible for our customers. However, this remains a complex field with plenty of challenges, which is why we offer the following guarantees.
We guarantee support you understand, and that understands you
Muhimbi’s support desk is made up of highly qualified people with in-depth knowledge of our products and related technologies. They will work with you to fully understand your question, ask more information if needed, and provide a reply in language that is easy to understand and jargon free.
We guarantee a swift response
Muhimbi’s support desk is available 24x7. We guarantee a response within 1 business day. You will find that typically we respond within the hour.
We guarantee support that sticks with you
Our support desk will assist as quickly and as efficiently as possible, but some problems or questions cannot be answered without an in-depth investigation by Muhimbi’s team or the customer’s team. No matter how long an investigation takes, our support team will be there for you until all questions have been answered and the ticket can be closed.
We guarantee unlimited support calls
For various reasons, some people require more assistance than others, which is why we do not limit the number of support calls customers can make, even during the – non-paid – evaluation phase.