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Solution for being unable to sign-in to the Shared Services administration screens

Posted at: 9:44 AM on 21 May 2009 by Muhimbi

loopback

I keep running into this problem and wasting hours Googling  for the solution, which is why I have decided to write a quick post to prevent the same from happening to others.

The symptoms are as follows: You are installing an instance of MOSS 2007, everything is going well, the account you are using is an administrator in all the places where the account should be an administrator, you get to the bit where you are going to configure the Shared Service Provider and BOOM! access denied.

You double check all privileges, farm administrators, application pool accounts etc, read well meaning advice from other users experiencing something similar, but basically you are not getting anywhere.

Then you hear the faint sound of a 10 pence coin drop (we don’t do quarters in the UK)… didn’t Microsoft introduce some security fix to prevent systems to be accessed using a name other than the machine’s hostname? This machine’s name is someserver1 while the SSP is hosted under portal.companyname.local/ssp/admin.

In order to solve the problem, apply this registry change as described in KB926642. Everything is humming along fine now.

Update: ‘SharePoint Master’ Spencer Harbar has written a good article about the reasoning behind this security feature'.

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13 Comments:

  • Thank you!!!! This finally helped me get in.

    By Anonymous TheMAN, At 01 June, 2009 22:40  

  • THANK YOU! We have been struggling on this for weeks now! Never put 2 and 2 togerther that it could be the loopback check causing the issue.

    By Anonymous Anonymous, At 03 June, 2009 20:19  

  • BINGO! Thanks a lot!

    By Anonymous Anonymous, At 10 June, 2009 19:05  

  • Just another post that say: THANK YOU!!! I wish I would stumble on this article 3 hours sooner...

    By Anonymous Anonymous, At 25 June, 2009 10:05  

  • Whoop! You ROCK!

    By Anonymous Anonymous, At 27 June, 2009 02:52  

  • THANK YOU!! So the other similar issues were a massive red herring. Would have saved best part of a week messing about if i'd found your article sooner

    By Anonymous pauly, At 04 August, 2009 14:56  

  • I can acces with firefox, i don´t need change nothing

    By Blogger Israel, At 05 August, 2009 21:07  

  • Man you just saved me! I have been pulling my hair out over this for days now. Thank you so much!!!

    By Anonymous Anonymous, At 12 August, 2009 05:23  

  • One more post of amazing thanks, great job!

    By Anonymous Anonymous, At 15 October, 2009 02:35  

  • that one really a sweety stuff... thanks so much dear !

    By Anonymous Anonymous, At 03 November, 2009 20:19  

  • One more voice in the crowd here, letting you know that this solved weeks' worth of pain and gnashing of teeth. Thanks for documenting that one, M$!

    By Anonymous Anonymous, At 03 December, 2009 02:11  

  • I have done EVERTHING, creating a new app pool with the right account and associate the SSP Web app to it, I have create the disableloop key and STILL have the problem.. Any more ideas?

    By Anonymous Anonymous, At 21 January, 2010 05:48  

  • Nop sorry, the solution discussed in this post usually solves the problem.

    By Blogger Muhimbi, At 21 January, 2010 08:35  

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