Muhimbi

FAQs

Listed below is an overview of common questions and their answers. If your question is not listed, please check out the other facilities in our Support area or contact us directly.

The following topics are covered in this FAQ:

Payment Related Questions

What payment types do you support?

As most of our customers are businesses we offer a number of different payment types.

On-line: A traditional on-line credit card payment that is carried out as part of the checkout process.
Off-line: A phone or fax based credit card payment.
Purchase Order: Pay via cheque or wire transfer.

Click on the links for additional details about each payment type.

What credit and debit cards do you support?

We currently support the following cards.

VISA Credit Card
VISA DELTA Debit Card
VISA Electron
MasterCard Credit Card
MasterCard Debit Card
MasterCard Pre-Pay Card
Maestro Debit Card

We may add support for additional cards over time depending on customer feedback.

How do you deal with on-line credit card payments?

The easiest way to pay for your order is to select 'On-line via Credit Card' during the check-out process. You will be asked for your credit card details and the payment is carried out in real-time after which you can download your license key immediately.

Note that we do not store any of your credit card information, encrypted or otherwise, on our servers. We use SagePay (formerly Protx), one of the most renowned payment processors in the United Kingdom, to deal with your payments.

How do you deal with off-line, telephone or fax based, credit card payments?

If you rather not give out your credit card details over the internet then please select 'Off-line via Credit Card' during the check-out process. After receiving your order confirmation email please call us on the telephone number listed on the Contact Us page. We will take your credit card details and enter them in our payment processing terminal.

Once your payment has been accepted you will receive an additional email after which you can download your license key immediately.

If you prefer you can also fax a letter with your credit card details (Name, Credit Card number, Start Date, End Date and security code) to the fax number on the Contact Us page.

Note that we do not store any of your credit card information, encrypted or otherwise, on our servers.

I would like to pay by cheque, how does that work?

We do accept cheques, but please note that depending on the amount and issuing bank it may take between 8 days and 8 weeks to clear.

In order to pay by cheque, please select 'Purchase Order' during the check-out process. For more details about Purchase Orders see the section below.

After receiving your order confirmation via email please fill out your cheque as follows:

Enter the amount in US$.
Make your cheque payable to 'Muhimbi ltd'.
Use your order number as the reference number.
Sign it.

Once filled out please mail the cheque to the address listed in the Contact Us section. Please make sure to include the country, 'United Kingdom', or the cheque will not arrive.

Once your cheque has cleared, note that this may take 8 weeks, you will receive an email notification after which you can download your license key immediately.

If you have a UK based bank account then we may be able to accept a cheque in Sterling. Please see below for details.

I would like to pay via bank / wire transfer, how does that work?

We accept wire transfer / chaps / telegraphic transfer / SWIFT payments.

In order to carry out this kind of payment please select 'Purchase Order' during the check-out process. For more details about Purchase Orders see the section below.

After receiving your order confirmation via email please instruct your bank to make a payment using the following routing details:

Enter the amount in US$.
Use your order number as the reference number.
Beneficiary Bank / For: Royal Bank of Scotland, London
SWIFT/BIC Code: RBOSGB2L
For the credit of: Cater Allen Private Bank
Account Key/Reference: CARECAPR-USD1
Sort Code: 16-04-00
Account Number: 00037536
IBAN#: GB66RBOS16630000037536
For further: Muhimbi Ltd.
Credit to: 54810723
Route via: Standard Chartered Bank, New York, NY
ABA number: 026002561
SWIFT/BIC Code: SCBLUS33

If you have a UK based bank account then you can also pay us in Sterling via a regular bank transfer. Please see below for details.

Can I pay using a Purchase Order?

If you would like to pay for your order via a cheque or bank transfer then please select 'Purchase Order' (what is a PO?) during the checkout process and fill-out your Purchase Order number and name.

Please email a scanned copy of your Purchase Order to sales@muhimbi.com or alternatively fax it to the number on the Contact Us page. Please make sure your Purchase Order is signed.

Your email based order confirmation contains your invoice. Please pass it to your payment department. You will not receive a separate invoice by mail.

You can pay via cheque or bank transfer. Once your payment has cleared you will receive an email notification after which you can download your license key immediately.

We allow any customers to purchase our products by Purchase Order without advance credit approval.

Do you accept payments via PayPal?

If you wish to pay via PayPal then select 'Off-line via Credit Card' during the check-out process and send the amount on the invoice to sales@muhimbi.com using the PayPal website. Please enter your order number when making the payment. Alternatively you can contact us and we'll send you a PayPal payment request for the appropriate amount.

Do you accept American Express?

We do not accept American Express payments directly. However, you can choose to use American Express when paying via PayPal. Click here for details.

Do you accept any currencies other than US$?

Even though Muhimbi is located in the United Kingdom, all our prices are in US$ due to the global nature of our business. Therefore we do not accept payments in currencies other than US$.

However, if you have a UK based bank account then you can perform bank transfers or cheque payments in Sterling. Please Contact Us for details.

Will I need to pay VAT / TAX on purchases?

As outlined in HMRC VAT Notice 741 (sections 15, 17 and 18) Muhimbi is required by law to charge VAT to all UK customers as well as EU customers who have not specified a valid VAT / TAX number in their profile. EU Customers with a valid VAT number and customers outside the EU do not need to pay VAT.

Therefore, if you are located in the EU, please enter your VAT number on the My Account page. The system will determine automatically if the provided number is valid. You should be able to claim this back on your tax return.

When entering your VAT / TAX number, please do not specify the country specific prefix. However, do make sure the country field is filled out correctly before saving your details, otherwise the VAT / TAX field will not be saved.

What is Muhimbi's VAT number?

Our VAT number is 940998478.

Licensing Related Questions

Various licensing related questions are answered below. For more details read How we license our products – Make sure your organisation is compliant.

Which license type should I buy?

We use a graded licensing system to make sure you buy the correct license for your budget and needs of the organisation. Full details are outlined in section 3 of the Software License Agreement, but in summary the following license types are available:

Free evaluation version: If you install the software without a license then you are using the evaluation version. The software is fully functional without any time limits, but an evaluation message will be displayed on most screens, in the workflow history and in any generated document. Please do not use any evaluation software in your production environment. You can get support using any of the means in our Support area.
Server License: The easiest way to license our software is to buy a Server License for each of your servers, virtual or physical, that runs our software. This could be all SharePoint servers in your farm or non SharePoint based servers that run our software.
Enterprise License: This allows the software to be installed on an unlimited number of servers in the organisation..
OEM License: If you wish to bundle our software with your own solution and redistribute it to 3rd parties then you require an OEM License. Please read the details in the Software License Agreement if you want to bundle our software with your own solution.
OEM License + Source Code: If you need all the benefits of the OEM License and / or you need access to the source code to make modifications specific to your organisation, then this license type is the best option. Note that we do not provide support for our software once changes have been made to the source code. Please read the details in the Software License Agreement if you want to bundle our software with your own solution.

What happened to your SharePoint specific Web Application, Farm and Site licenses?

We attempted to be clever by providing a license model based on SharePoint's Farm / Web Application structure. As this proved confusing to many we have switched to a more traditional Server / Enterprise / OEM model.
If you previously purchased a Web Application, Web Farm or Site License then rest assured as those licenses continue to be valid.

What is the difference between a PDF Converter for SharePoint and a PDF Converter Services license?

The PDF Converter for SharePoint as well as the PDF Converter Services share a common conversion engine. However, these are two separate products and licensed accordingly. The PDF Converter for SharePoint may only be used from SharePoint based environments whereas the PDF Converter Services may be used from any environment including SharePoint, Java, .NET and other web services capable systems.

Make sure you purchase the correct product based on your needs and environment. If you are already licensed for the PDF Converter for SharePoint and wish to use it from non-SharePoint based environments as well then please contact us and we’ll provide a competitive upgrade code.

What happens after my support license / maintenance contract ends?

Your software will continue to work without change or evaluation messages. You can install it on new machines as well. The only limitation is that you can not download or use versions of the software released after the expiration of your support license.

Can I renew my support license / maintenance contract?

You can buy a new support license at any time. Naturally we won't charge you full price; if you immediately renew your license after it expires the price is 30% of the new price at that time. If you renew your license at a later date then you will not be able to benefit from this discounted price.

Can I buy a support license / maintenance contract that is valid forever?

We do not sell these licenses directly via the website. However, our licensing system allows for this flexibility. Please contact us if you are interested in any custom license arrangements.

After I buy a new license do I need to upgrade the software?

If you buy a license for the first time and you currently have the evaluation version installed, or if you get a new license after extending your maintenance contract then all you need to do is install the license key.

Naturally if any new versions of the software have been released in the meantime then we recommend upgrading.

Can I get a discount?

We provide discount coupons to those people who have been nice enough to write a positive Blog (or similar) article about one of our products. If you think you qualify then please leave a message in the relevant product forum and we'll get in touch with you.

My needs are not covered by any of your license types, what should I do?

We are keen to accommodate your needs so if you have any special requests then please contact us and we'll be glad to consider any reasonable request.